Can I return my earplugs?
Your rights to return goods are protected under the UK Consumer Contracts Regulations. Your right to cancel an order for goods starts when you receive the goods and lasts for 14 days.
A refund will be given if your item is returned to us with its original undamaged box or packaging and has not been used.
Earplugs fall within the scope of the exemption in the Consumer Contracts Regulations. which allows retailers not to accept returns of used or contaminated personal hygiene items. Click the link and look for the section "What types of contracts are exempt from cancellation rights?".
We don't charge a restocking fee for returned items provided the return falls within the conditions detailed earlier. We do however charge a small fee for items which are returned by Royal Mail as not collected by the recipient, or marked as undeliverable because of customers providing incorrect address details. This covers our time spent processing the return and the packaging which cannot be re-used.
We do not refund return postage. Items sent to the EU which are refused on entry and returned to us will not have their original postage costs refunded.
The returns address is on our Customer Information page. You are responsible for paying the postage to return unwanted items. Included in your refund is our lowest delivery price for getting your whole order to you in the first place, so if you opted for an expedited service eg guaranteed next day, we only refund the basic cost.
We will refund your money and postage costs if the goods were faulty. Any genuinely faulty items should be returned with their original packaging to the Snorestore address on the Contact Us page.
Please note that "does not fit" does not equal faulty. "I don't like them" does not equal faulty. "I ordered them but now I don't want them" doesn't equal faulty. "I didn't read the instructions before I ordered" doesn't equal faulty.
Not all earplugs will fit you and no earplugs will block out all noise. That is why we recommend a Sleep Earplugs Pack as your first purchase.