Royal Mail Price Increases

As you know, Royal Mail is putting up the prices of its stamps from April 30th 2012. This has big implications for companies such as Snorestore Ltd - and our customers.
We have devised a way of minimising the increases for *some* products. Please see the Snorestore blog ("The Earplugs Files") for more details.

Snorestore Shipping Information

Orders are generally despatched within one working day, with the cut-off time for same-day despatch at 2pm or soon after. All delivery charges are calculated automatically by weight and size. We charge the minimum possible so there are no nasty surprises at the checkout. We hate being overcharged for postage and packing so we're not going to do it to you. We send all our orders by Royal Mail. Larger or more valuable orders will be sent by Recorded or Special Delivery automatically. We do not ship to all countries. The USA is one of them.

Delivery Estimates and Charges

All delivery times are a GUIDE only. Each Bank Holiday will add an extra day to the estimates below. Not all shipping options are available all the time. If you place an order now, you can expect it to arrive on or before:

• UK Second Class from £0.60 (Estimated: )
• UK First Class from £1.00 (Estimated: )
• UK Signed For from £2.50 (Signature required. Estimated: )
• UK Next Working Day by 1pm Delivery from £5.90 (Signature required. Delivery by 1pm )
• UK Saturday Delivery from £10.08 (Signature required. Delivery by 1pm )
• UK Next Working Day by 9am from £16.70 (Signature required. Delivery by 9am )
• Airmail Small Packet (Europe) from £2.50 (Estimated: )
• International Signed For (Europe): from £7.95. Signature on arrival means reassurance.(Estimated: )
• AirSure (Europe): from £8.70. Faster than Airmail, trackable (email us for the number). Expensive but cheaper than other providers ...(Estimated: )
• Airmail (Worldwide) from £3.90 (Estimated: )

When will my order arrive?

We estimate that First Class and Signed For orders will take 1-3 working days from dispatch to get to their destinations. If you chose Next Working Day delivery, then your order will be with you the next working day (which doesn't include Saturday), provided you placed your order by 2pm. Second Class items can take as few as two working days or as many as seven working days to arrive.
Most items arrive within the estimated delivery time. If you have not received your item in this time, don't worry as delays do occur. We ask you to wait 10 working days for UK deliveries and 20 working days for overseas deliveries before letting us know you have not received your item.

Special Delivery etc

Special Delivery does not include Saturdays. You have to choose Saturday Delivery if this is when you want your order to arrive. Royal Mail charges extra for guaranteed Saturday deliveries. We pass this charge on to you.
All of Snorestore's premium shipping services require a signature on delivery. We are not responsible for delays if you are not in when the postman comes.

General notes

As a general rule, our cut-off point for same day despatch is 2pm but this can be brought forward or moved back if events demand it. If the time change is significant, we will alert you via the Snorestore Twitter feed on the home page. If you're really desperate, phone us on 020 8861 3149 or email us via the Contact Us page and we will see what we can do. Orders placed after 2pm on Fridays and all weekend and Bank Holiday orders will be sent on the next available working day.
We keep records of Royal Mail tracking numbers and can supply these on request. Please call us on 020 8861 3149 or us if you need more information about any of our shipping services.

Please read

Despite our best efforts, even First Class mail may take several days to get to you. This is not our fault. Please do not 'phone us the day after you placed your order to complain that it has not arrived.
We obtain certificates of posting for all orders mostly because we know Royal Mail sometimes has difficulties in meeting its own targets but also, sadly, because some people are dishonest.
Naturally we will happily send you a replacement order if yours goes missing but we ask you to wait at least 10 days from the order date before writing the original order off as a lost item. Of course, if your order is particularly urgent, you can choose Next Working Day delivery.