We’ve mentioned before that we frequently get feedback about Snorestore’s products and our customer service. Almost always, the feedback is good. Only very occasionally is it less than glowing
As you would expect in this digital age, this feedback either comes down the email pipe, or via the Soapbox feedback facility next to each Snorestore product.
So imagine our surprise to receive an actual letter in the post this morning from a customer who felt so strongly about us that she spent time and money putting her thoughts down on paper.
Click on the thumbnail image to read it for yourself
We all like to be appreciated. Those of us who have children know that today is the one day of the year when you can pretty much guarantee that your little horrors are miraculously transformed into little angels.
In the world of business, it’s not really very different. We have a handful of truly awful customers, and some absolute darlings. Here’s what one of those (who, happily, falls into the latter category) wrote to us this morning:
I just wanted to say thanks v much for such speedy delivery, once again. I ordered from you a year or so ago (& no, I’m not asking where my order is…), but didn’t ever get around to saying thanks then, so this is a double thanks. I’ve also just had a look at your blog page, and it’s hilarious – obviously not for you guys all the time though Keep smiling & keep selling. It is quite rare to find online sellers that do seem as genuine as you do (or it might just be that I’ve had some v bad experiences such is my luck at times), so it’s really appreciated.
Aww. All we do is sell earplugs – it’s not like we save lives, or anything! But we do love to get positive feedback. It helps balance out the “why do I bother” stuff that normally trashes our inbox. Love to all, especially mums whether here or gone before xxx