Tag Archives: shipping

A post on post

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Royal Mail price risesOur annual moan at Royal Mail follows with a mild sorry to regular readers who’ve been here before.

Royal Mail have put up their stamp prices, just 11 months after the last increase. They now charge £3.00 for a small first class parcel (e.g ten pairs of DreamGirl earplugs), or £2.60 Second Class. It’s a lot, we’re sure you’ll agree.

Once again, Snorestore has been forced to get creative and try to minimise the impact to you.

However, the miserable facts are these: we can’t absorb all the increase and have passed on some of it to you.

Better news: while Royal Mail have whacked their charges up by as much as 17.5% for small parcels and 7.5% for large letters, we’ve kept our price rises to around 5%. Next Working Day delivery costs the same as Royal Mail.

Even better news: we’ve reduced some postal charges by 20%, better to reflect the actual cost. So for example, the cost of posting a ten pair pack of LaserLite earplugs first class used to be £1.25. We’ve brought it down to £1. And of course, if you opt for second class, most items with a value of up to £14.95 have no delivery charges added at all.

Better news still: we’ve extended the cut-off time for dispatching orders the same day from 2pm to 3pm. Order by 3pm and you could still have your earplugs the next morning (if Royal Mail pull their fingers out that is).

One other point: until 2nd April any items posted with a value of up to £46 were automatically covered by Royal Mail’s insurance if they were lost or damaged in transit. Royal Mail have arbitrarily reduced this cover to just £20. Pathetic. As a result, if you order earplugs etc worth more than twenty quid, we could decide to send them to you in two or more packets.

Confused? Email us or see the Shipping page on the Snorestore website.

Snow snow go away

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© Liz West (Muffet)

Just time for a reminder that if it’s snowing where you are, the chances of a postman getting to you are greatly diminshed.

Likewise, if it’s snowing where *we* are*, the chances of Royal Mail being able to process our orders as quickly as they normally do are also greatly diminished. What does this mean in practice?

To state the bleeping obvious, it means that while we will be sending your order to you in the normal way, it might take longer to reach you.

Watchword: PATIENCE.

;-)

*It is indeed snowing where we are.

Royal Mail Price Rises – update

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We’ve now begun putting into practice our response to the stamp price increases which come into force on April 30th. You can read our first response here.

From now on, you will start to see the following phrase appear against certain products on the Snorestore website:

“Please note:  this product may be supplied flat-packed to save you additional shipping costs.”

This means that we will more than likely* unbox your earplugs, still keeping them in their hygienic packaging, and send them to you together with their original box (flattened) and/or their instructions. This enables us to use an envelope which is classed as a large letter rather than a packet. It means you won’t have to pay the new £2.70 first class small packet rate for one of these items after 30th April. Most people will be paying pretty much what they are paying now and some lucky people will be paying a little less.

For some products this simply isn’t possible and there will be additional postage charges for these from April 30th. Rest assured we will not be seeking to profit from these increases at your expense. We’ve always had a policy of charging fair rates for shipping, and that’s not going to change. We will also continue to offer Second Class where we can, for those of you who aren’t in a hurry and who have an eye for a postage bargain.

We’re sorry we can’t absorb the price rises, however much we would like to and however much you would like us to. But it would be business suicide.

* if you are ordering more than one product, we might be able to leave these products in their original boxes. This is something we can only decide when it comes to packing up your order.

Quick Christmas deliveries update

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Snorestore at ChristmasJust a v quick reminder that this week sees some important last posting dates if you want to get your Snorestore stuff before Christmas.

1) Second Class post is now no longer an option as the deadline for posting Second Class Royal Mail items was Saturday 17th December

2) First Class and First Class recorded orders must be placed by 2pm on Tuesday 20th December

3) Next Working Day (Special Delivery) orders must be placed by 2pm on Thursday 22nd December

4) If you’re taking things down to the wire, then if you use the Saturday delivery option and we receive your order by 2pm on Friday 22nd December, then your item(s) will arrive on Saturday 23rd.

5) Airmail: it’s too late now to guarantee that any items sent to Europe or beyond will arrive by Christmas. Sorry. You can still order of course, just please don’t expect your stuff to be with you by 25th December.

6) Er that’s it.

A quick guide to Bank Holidays

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While Snorestore staff work on Bank Holidays, a lot of Britain’s infrastructure doesn’t. This isn’t only trains and tubes (forget trying to go anywhere by public transport on a Bank Holiday), it also means couriers and Royal Mail.

So, if you order something from us on a Bank Holiday, even if you choose “Next Working Day” delivery, you’re not going to get it the next day. Just can’t happen.

At Easter it’s even worse: you have two Bank Holidays straddling the Easter weekend*. So, any orders received by us from about 2 o’clock on Maundy Thursday, can’t get into the Royal Mail system until the following Tuesday. With an earliest possible arrival day on your doormat of Wednesday.

Confused? We’re not, and we hope you’re not either.

*in England. Scotland is different again.