The Earplugs Files – News from Snorestore

Back to back emails in our inbox this morning;

——– Original Message ——–
Subject: Feedback
Date: Thu, 3 Nov 2011 09:29:21 -0000
From: abc@ukabc.co
To: Snorestore

I can only echo the other endorsements on your web site. Spectacular service – ordered at lunchtime, delivered following day – suggest you should take over the running of Royal Mail!!  Thank you.

= = =

Followed by:

——– Original Message ——–
Date: Thu, 3 Nov 2011 10:53:52 +0000 (GMT)
From: xyz@xyz.co
To: Snorestore

Order Number: SNO123456
Order Date: 2 November 2011 14:47 GMT
Shipping: First Class
As the postage for my order is First Class I would expect to have been emailed
to advise that my order has been despatched

Would you please advise me when you intend to despatch If you cannot do this please
arrange cancellation so that I can order elsewhere

= = =

Now, which of those two emails would *you* prefer to receive?

Flattery, flattery

We’ve mentioned before that we frequently get feedback about Snorestore’s products and our customer service. Almost always, the feedback is good. Only very occasionally is it less than glowing

As you would expect in this digital age, this feedback either comes down the email pipe, or via the Soapbox feedback facility next to each Snorestore product.

So imagine our surprise to receive an actual letter in the post this morning from a customer who felt so strongly about us that she spent time and money putting her thoughts down on paper.

Click on the thumbnail image to read it for yourself 

Thanks!

We all like to be appreciated. Those of us who have children know that today is the one day of the year when you can pretty much guarantee that your little horrors are miraculously transformed into little angels.

In the world of business, it’s not really very different. We have a handful of truly awful customers, and some absolute darlings. Here’s what one of those (who, happily, falls into the latter category) wrote to us this morning:

“Dear Snorestore,

I just wanted to say thanks v much for such speedy delivery, once again. I ordered from you a year or so ago (& no, I’m not asking where my order is…), but didn’t ever get around to saying thanks then, so this is a double thanks. I’ve also just had a look at your blog page, and it’s hilarious – obviously not for you guys all the time though Keep smiling & keep selling.  It is quite rare to find online sellers that do seem as genuine as you do (or it might just be that I’ve had some v bad experiences such is my luck at times), so it’s really appreciated.
Kind regards,
B”

Aww. All we do is sell earplugs – it’s not like we save lives, or anything! But we do love to get positive feedback. It helps balance out the “why do I bother” stuff that normally trashes our inbox. Love to all, especially mums whether here or gone before xxx

——– Original Message ——–
Subject:     great service!
Date:     28 Nov 2009 08:32:42 GMT
To:     info at snorestore dot co dot uk

Name: xxxx
Email Address: @hotmail.com
Message:
I just want to thank you for such great service! I purchased Quiet® Reusable 26dB earlier this week and was very impressed with the price for 5 pairs, and relieved you don’t charge ridiculous prices for postage!
The earplugs are much better than any i have tried before, and I have just had the best night’s sleep I have had in months! Fantastic service, many thanks.

Royal Mail proof of delivery

Lovely email just now from a guy who had expected his order to arrive today. Wanted know when this week it would be delivered, not cross, just wanting information. So we quickly checked on the Royal Mail tracking website and lo and behold, his order has been delivered and signed for >>>> (illegible of course, but apparently the printed name is Thomas).

So we called our customer back and gave him the information. He’s going to call Thomas himself right now. Read into that what you will.