We received this:
“Well, you certainly know how to lose customers! I am an expat so I must be dishonest! You remind me why I never want to live in the UK again.”
We thought about replying:
“Dear Ms Dog-Barker,
We feel we should advise you that your email address may have been hacked, as it is being used to send emails which are a bit rubbish.
Yours, with increasing respect,
Glyn Jones (rtd.) “
But we didn’t. Because we are RESPONSIBLE and HONEST and we LOVE our CUSTOMERS.