We received this:

“Well, you certainly know how to lose customers! I am an expat so I must be dishonest! You remind me why I never want to live in the UK again.”

We thought about replying:

“Dear Ms Dog-Barker,

We feel we should advise you that your email address may have been hacked, as it is being used to send emails which are a bit rubbish.

Yours, with increasing respect,

Glyn Jones (rtd.) “

But we didn’t. Because we are RESPONSIBLE and HONEST and we LOVE our CUSTOMERS.