The Earplugs Files – News from Snorestore

You see? No sooner did we post that there was a glimmer of hope in the postal strikes than the union calls off tomorrow and Monday’s action. The power, the power …

A glimmer of hope has appeared in the gloom that is the Royal Mail v. CWU postal dispute. Could a deal be on the table? To be honest, we’re not counting our chickens as we have been here before. But it’s nice to dream.

Royal Mail proof of delivery

Lovely email just now from a guy who had expected his order to arrive today. Wanted know when this week it would be delivered, not cross, just wanting information. So we quickly checked on the Royal Mail tracking website and lo and behold, his order has been delivered and signed for >>>> (illegible of course, but apparently the printed name is Thomas).

So we called our customer back and gave him the information. He’s going to call Thomas himself right now. Read into that what you will.

Since the latest round of industrial (in)action has come to an end, we are reverting to near-normal Shipping arrangements at Snorestore. This will continue until the next lot of strikes starts. Our Shipping page is updated frequently so always check there for the latest information, or follow us on Twitter.

We’ve nothing further to say to this person. This kind of correspondence is self-defeating. She’s never going to be happy, she’s already threatened us, we’ve nothing to lose. However, we are always polite, if firm, so this is what we sent her this morning:

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Dear xxxxx

The cancellation of your order is standard procedure in cases of suspected fraud. It had nothing to do with your feedback.

Yours sincerely etc etc ”

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