We’ve recently updated our website review system to include those posted on Trustpilot. Trustpilot is an independent website which collates reviews from hundreds of thousands of people all over the world. The gold stars (or otherwise) show up in Google searches so new customers can see at a glance how we are doing.
The way it works is this: you place an order, and about a week later, you get an automatically-generated email from Trustpilot asking you to review your experience with Snorestore. Trustpilot doesn’t hang onto your personal information, and you won’t be spammed. The system is set up so that only verified customers can place reviews – we feel this is the fairest way as it means only people who have genuine experience of what we do here at Snorestore can express their opinions. It also stops dishonest people who might have a different reason entirely for posting a negative review, from getting access to the review system.
Snorestore staff can’t alter reviews – what you write will be seen on the Trustpilot site almost as soon as you hit Send. We can comment, and we do this occasionally, but mostly, we feel that what our customers write about us is more important than anything we could say.
It’s more the service you receive from Snorestore which is important to Trustpilot, so if you want to review a particular product, feel free to add your comments on the individual Snorestore product pages as before.
So, how are we doing? Erm. Pretty well it would seem. Which is not to say we’re resting on our laurels. We can always do better. Click on the badge below to see what real people are saying about us right now.