You win some, you lose some
Back to back emails in our inbox this morning;
——– Original Message ——–
Subject: Feedback
Date: Thu, 3 Nov 2011 09:29:21 -0000
From: abc@ukabc.co
To: Snorestore
I can only echo the other endorsements on your web site. Spectacular service – ordered at lunchtime, delivered following day – suggest you should take over the running of Royal Mail!! Thank you.
= = =
Followed by:
——– Original Message ——–
Date: Thu, 3 Nov 2011 10:53:52 +0000 (GMT)
From: xyz@xyz.co
To: Snorestore
Order Number: SNO123456
Order Date: 2 November 2011 14:47 GMT
Shipping: First Class
As the postage for my order is First Class I would expect to have been emailed
to advise that my order has been despatched
Would you please advise me when you intend to despatch If you cannot do this please
arrange cancellation so that I can order elsewhere
= = =
Now, which of those two emails would *you* prefer to receive?
I feel your pain. No matter how focused on customer service you are somehow someone always falls through the net.
Benjamin Dyer
3 Nov 11 at 21:08