Monthly Archives: June 2011

Snorestore is sexist – and that’s official

Sexist Earplugs from Snorestore

Sexist Earplugs from Snorestore

We had someone call us today (020 8861 3149) who wanted advice on which type of earplug would be best for them.

This is always a tricky one for us at Snorestore, as, with the best will in the world, we don’t know without seeing the person in situ what the noise level is they’re being exposed to, how sensitive they are to noise, or how big (or small) their ear canals are.

Undaunted, we will do our level best to come up with a solution. Makes sense, huh? We’re a business after all.

Today Fred suggested to our caller that a Women’s Sample Pack would be the best place for her to start her quest for a suitable earplug to drown out the noise of her partner’s snores. Her response? “Earplugs for wimmin? That’s soooo sexist!”

*snort*

If it’s sexist to say that most men are stronger than most women, most men are taller than most women, most men weigh more than most women, then yes, dear caller, it’s absolutely sexist to have a sample pack of earplugs designed for women, by women. Because like it or not, most women have smaller and shorter ear canals than men. And not surprisingly, the Women’s Sample Earplugs Pack is the first port of call for any woman coming to the Snorestore website who’s fed up with her noisy partner depriving her of her sleep.

Sexist, my arras.

No Comment

——– Original Message ——–
Subject: Received order.
Date:     Tue, 7 Jun 2011 11:09:03 +0100
From:     x?!xx@msn.com
To:     Snorestore

Dear Sir/Madam

I placed an order on 6th June and it arrived the next day as I paid £1.25 for first class postage. When the item arrived the next day it had postage paid 55p. I would like to know why this is please & am I due the difference back?

Order number SNO262722

Regards

Mr x?!xx

——– Original Message ——–
Subject: Re: Received order.
Date:     Tue, 7 Jun 2011 11:17:52 +0100
From:     Snorestore
To:     x?!xx@msn.com

Hi

The £1.25 includes not just the postage, but also the cost of the envelope and taking your order physically to the Post Office. There is also the fees we pay for the franking machine and of course, VAT which while not applicable to stamps *you* buy, when postage is provided as a service, which it is in our case, then it is applicable.

Thus there is no refund due to you.

Regards,

Glyn
Snorestore

——– Original Message ——–
Subject: RE: Received order.
Date:     Tue, 7 Jun 2011 18:46:31 +0100
From:     x?!xx@msn.com
To:     Snorestore

Thank you for the sharp reply. this info should be placed on your site so customers do not get confused with postage prices. I will be looking for clearer info when buying in the future.

——– Original Message ——–
Subject:     Re: Received order.
Date:     Tue, 7 Jun 2011 18:59:22 +0100
From:     Snorestore
To:     x?!xx@msn.com

It absolutely is on the website: home page, shipping page and at the check out. Amazed you didn’t spot it. Also amazed that you complain about shipping charges (which we make a loss on) of, er, a massive £1.25.

By the way, we seem to have missed the “thank you for your excellent speedy delivery” message in your emails. How many online companies do you know that deliver in 24 hours for, er, a massive £1.25 ?

The customer is not always right. However, In our experience, 99.999% of customers are lovely and we value every one of them. The remaining 0.0001%? Well, we leave you to make up your own mind.

Regards,

Glyn
Snorestore