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Terms & Conditions

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Terms & Conditions

Snorestore Ltd
Company registration number: 04283828
VAT registration number: 898 6084 54

Snorestore Ltd is a retailer of earplugs, eyeshades and associated goods and is bound by UK and EU laws and regulations covering mail order goods and services. These include, but are not limited to, the Sale of Goods Act, the EU Distance Selling Regulations and the EU Directive on Privacy and Electronic Communications. We will not sell or knowingly pass your details on to anyone else. We are registered under the Data Protection Act 1998.

Changing Your Mind

You have 14 working days in which to change your mind about your order. This starts from the next working day after you receive your order. Return postage is at your expense. We do not collect items which you want to return. Your original purchase price and original postage charges (not those you incur for returning the item) will be refunded well within 30 days of your cancelling your order. It would be sensible to send your returned item using one of Royal Mail's Signed for services, such as Recorded or Special Delivery.

Returns

A refund will be given if your item is returned to us with its original undamaged box or packaging and has not been used. Most earplugs fall within the scope of the exception in the Distance Selling Regulations which allows retailers not to accept returns of items which cannot be restored to the same physical state as that in which they were supplied. Any refund made in advance of the item being returned will be rescinded if you do not then return the goods to us. The returns address can be found on the Contact Us page.

Faulty Items

We will refund your money and postage costs if the goods were faulty. Any items you consider to be faulty should be returned with their original packaging to the Snorestore address on the Contact Us page. Pease note that "does not fit" does not equal "faulty". Not all earplugs will fit you. That is why we recommend Sample Packs as your first purchase.

Delays

Despite our best efforts, even First Class mail may take several days to get to you. This is not our fault. Please do not 'phone us the day after you placed your order to complain that it has not arrived. Similarly, if you do not report your item missing within one calendar month of your order date, claims for refunds will not be allowed.
We obtain certificates of posting for all orders mostly because we know Royal Mail sometimes has difficulties in meeting its own targets but also, sadly, because some people are dishonest.
Naturally we will happily send you a replacement order if yours goes missing but we ask you to wait at least 10 working days from the order date before writing the original order off as a lost item. Of course, if your order is particularly urgent, you can choose Next Working Day/Special delivery.

Claims for Non-Delivery

From time to time, Royal Mail loses things. This could include your order. We'll have sent it, but Royal Mail will have despatched it not to you, but to a big black hole. If your order hasn't arrived within a week, give us a ring and we will be able to tell you exactly when and where the item was posted. What we do next is this:
We ask you to be patient and wait a few more days. If the item is still missing, we will send you an email form which you must complete and return, which amounts to a statement confirming that the item is missing and that you have made checks that it has not been delivered elsewhere (e.g. the local Royal Mail Delivery Office) and is awaiting collection. You can at this stage request a replacement or a refund, but bear in mind that if the original item subsequently arrives, you must inform us or you will have made a big legal mistake.

Our Obligations

We are required to deliver your order within 30 days. In practice, however, almost all of our orders are despatched within 24 hours of receipt except at holiday periods. If your product is out of stock, we will tell you immediately and offer you an alternative, or a refund for goods paid for in advance.

Special Offers

Occasionally we send out offer codes to selected customers, or reduce the price of certain products (e.g. "Buy one, get one free" or "Spend £15, receive x product free"). We reserve the right to substitute an alternative offer or product in the event of the original offer product becoming out of stock because of demand.

Changes to Shipping Arrangements

There will be times during the year when your order may take longer to arrive than usual or certain special services such as Recorded Delivery are suspended. If this is a possibility, we will amend our shipping information page and the options available accordingly. Please ensure you have checked the Shipping page for the latest situation. One of the terms and conditions you agree to is that you have read the current Shipping arrangements. Please email us if you have any questions.

Fraud Prevention

Sometimes, our credit card processing company warns us that although a credit card payment has been accepted, the transaction is suspicious. In these situations, we always make additional checks with the customer concerned. If the customer fails to respond to our requests for more information, we may be forced to conclude that the transaction is fraudulent. If so, we will cancel the order and refund the amount paid to the credit card concerned. These simple steps help ensure that the majority of customers are protected from the fraudulent activities of the few.

How to get your stuff more quickly

It really helps if you fill in the delivery details correctly. Putting your 'phone number and email address on your form helps us if we need to contact you quickly. Missing address details, lack of capital letters and incorrectly formatted postcodes will all result in your order taking longer to get through the Snorestore system. We provde an online postcode checker and recommend that you use it to prevent mistakes.

Our Contract with You

Receiving your order confirmation and payment is not the same as entering into a contract with you. This only happens at the point where we send off your goods. This is standard legal practice and is necessary because we might inadvertently make a pricing error, or find that we are unexpectedly out of stock of a particular item. Or, your payment might later be declined by your issuing bank. Placing an order and paying for it means you have accepted these terms and conditions and those displayed during the checkout procedure.

Instructions for Use

Please read all the instructions on the product packaging carefully, check the FAQs sections and email us if you require any further help. Adults must ensure that earplugs are kept out of the reach of children. Serious injury or death can result from misuse.

And Finally ...

We're always pleased to hear from our customers. You can find our contact details on this page.

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