Your rights to return goods are protected under the UK Consumer Contracts Regulations. Your right to cancel an order for goods starts when you receive the goods and lasts for 14 days. Earplugs fall within the scope of the exemption in the Consumer Contracts Regulations which allows retailers not to accept returns of used or contaminated personal hygiene items: "Goods received sealed for health protection or hygiene reasons once unsealed"
We don't charge a restocking fee for returned items provided the return falls within the conditions detailed earlier. We do however charge a small fee for items which are returned by Royal Mail as not collected by the recipient, or marked as undeliverable because of customers providing incorrect address details. This covers our time spent processing the return and the packaging which cannot be re-used.
A refund will be given if your item is returned to us with its original undamaged box or packaging and has not been used. The returns address is on our Contact
page. You are responsible for paying the postage to return unwanted items.Faulty Items
We will refund your money and postage costs if the goods were faulty. Any items you consider to be faulty should be returned with their original packaging to the Snorestore address on the Contact Us page. Please note that "does not fit" does not equal "faulty". Not all earplugs will fit you and no earplugs will block out all noise. That is why we recommend a Sleep Earplugs Pack
as your first purchase.Incorrect Delivery Details
It's your responsibiity to get your address details right. If they're wrong, your order is likely to get lost in the Royal Mail system. We do not issue refunds for items that do not arrive because the address was wrong. Please do not set your delivery address as a Collect+ or similar outlet. Royal Mail is not a courier.Claims for Non-Delivery
From time to time, Royal Mail loses things. If your order was sent Second or First Class and it hasn't arrived within ten days, let us know. Obviously if you have paid for Next Working Day and it hasn't arrived (and you've waited in for it) then let us know straightaway.
What we do next is this: we ask you to be patient and wait a few more days. If the item is still missing, we will send you an email form to complete and return, which amounts to a statement confirming that the item is missing and that you have made checks that it has not been delivered elsewhere e.g. the local Royal Mail Delivery Office. You can at this stage request a replacement or a refund, but bear in mind that if the original item subsequently arrives, you must inform us immediately.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affects your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.