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Terms and Conditions

Snorestore Basics

Snorestore Basics
Snorestore Ltd
Company registration number: 04283828
VAT registration number: 898 6084 54
Snorestore Ltd is a retailer of earplugs, eyeshades and associated goods and is bound by UK and EU laws and regulations covering mail order goods and services. These include, but are not limited to, the Sale of Goods Act, the Consumer Contracts Regulations and the EU Directive on Privacy and Electronic Communications. We will not sell or knowingly pass your details on to anyone else. We are registered with the Information Commissioner for Data Protection purposes.

Making a Purchase

If you are ordering from the UK and other selected countries, you can pay using PayPal. Choose the PayPal option on the last page of the checkout and you will be taken through the payment process in easy to follow stages. If you choose the PayPal Express option you will bypass the Snorestore checkout completely. However, you will not then have any delivery choices (e.g. First Class, Next Working Day). Your address details will be taken directly from your PayPal account, errors and all, so please ensure your PayPal account details are 100% accurate.

We accept card payments. If you are shopping from outside the UK, place your order and your card company will convert the transaction to your own currency.

For online payments via Realex/Global Iris or Sellerdeck/WorldPay, you can pay using Visa credit or debit cards, MasterCard or legacy Maestro cards. For Amex, please call us first. If you have signed up for Verified by Visa or MasterCard SecureCode, you will need to have your password ready. Please note that these two services are an added layer of security for your own protection online. Snorestore Ltd is not a party to or creator of these systems in any way and cannot help you if you have lost your password. You need to contact your card issuer if you have questions in this regard.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

Special Offers
Occasionally we send out offer codes to selected customers, or reduce the price of certain products (e.g. "Buy one, get one free" or "Spend £15, receive x product free"). We reserve the right to substitute an alternative offer or product in the event of the original offer product becoming out of stock because of demand.

Returns Policy

Your rights to return goods are protected under the UK Consumer Contracts Regulations. Your right to cancel an order for goods starts when you receive the goods and lasts for 14 days. Earplugs fall within the scope of the exemption in the Consumer Contracts Regulations which allows retailers not to accept returns of used or contaminated personal hygiene items: "Goods received sealed for health protection or hygiene reasons once unsealed".
We don't charge a restocking fee for returned items provided the return falls within the conditions detailed earlier. We do however charge a small fee for items which are returned by Royal Mail as not collected by the recipient, or marked as undeliverable because of customers providing incorrect address details. This covers our time spent processing the return and the packaging which cannot be re-used.
A refund will be given if your item is returned to us with its original undamaged box or packaging and has not been used. The returns address is on our Contact page. You are responsible for paying the postage to return unwanted items.

Faulty Items
We will refund your money and postage costs if the goods were faulty. Any items you consider to be faulty should be returned with their original packaging to the Snorestore address on the Contact Us page. Please note that "does not fit" does not equal "faulty". Not all earplugs will fit you and no earplugs will block out all noise. That is why we recommend a Sleep Earplugs Pack as your first purchase.

Incorrect Delivery Details
It's your responsibiity to get your address details right. If they're wrong, your order is likely to get lost in the Royal Mail system. We do not issue refunds for items that do not arrive because the address was wrong. Please do not set your delivery address as a Collect+ or similar outlet. Royal Mail is not a courier.

Claims for Non-Delivery
From time to time, Royal Mail loses things. If your order was sent Second or First Class and it hasn't arrived within ten days, let us know. Obviously if you have paid for Next Working Day and it hasn't arrived (and you've waited in for it) then let us know straightaway.
What we do next is this: we ask you to be patient and wait a few more days. If the item is still missing, we will send you an email form to complete and return, which amounts to a statement confirming that the item is missing and that you have made checks that it has not been delivered elsewhere e.g. the local Royal Mail Delivery Office. You can at this stage request a replacement or a refund, but bear in mind that if the original item subsequently arrives, you must inform us immediately.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affects your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Fraud Prevention and Complaints

Sometimes we receive warnings that a transaction is suspicious. In these cases, we always make additional checks and may decide that the transaction is fraudulent. If so, we will cancel the order and refund the amount paid to the credit card concerned. These simple steps help ensure that the majority of customers are protected from the fraudulent activities of the few.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Frivolous and Vexatious Complaints
These are thankfully rare. Since 2001 we have had just a handful of people who have sought to obstruct us conducting our business through vexatious behaviour.
Frivolous or vexatious complaints include:
Complaints which are obsessive, persistent, harassing, prolific, repetitious;
The pursuit of unmeritorious complaints and/or unrealistic outcomes beyond all reason;
The pursuit of meritorious complaints in an unreasonable manner;
Complaints designed to cause disruption, obstruction or annoyance;
Demands for redress which lack any serious purpose or value.
Vexatious complaints are often accompanied by abuse which we do not tolerate. We always take legal advice and have no hesitation in involving the police where harassment, abuse or fraud takes place. If we decide that a complaint is vexatious, we will terminate contact with no notice.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security

Snorestore Ltd is a secure website. All your personal data is transferred using high grade 128/256 bit Strong SSL Encryption to protect it from being intercepted. You do not actually enter any payment information onto the Snorestore website at all.
Snorestore is required to undergo regular scans of our website and our business network to ensure that Snorestore is a secure environment for you to browse and from which to make a purchase. We are fully compliant with card processing industry standards.

Instructions for Use

Please read all the instructions on the product packaging carefully, check the FAQs sections and email us if you require any further help. Adults must ensure that earplugs are kept out of the reach of children. Serious injury or death can result from misuse.

Copyright

Unauthorised use of words and images from this website constitutes copyright theft and is actionable in law.
The mark Snorestore® (with variants) is a registered trade mark of Snorestore Ltd.

And Finally ...

We're really not as fierce as this lengthy page makes us sound. And we're always pleased to hear from our customers. You can find our contact details here.

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